Your maxSIM™ is sent to you with a Set-up and user guide booklet. The following notes also tell you how to set-up and use your new SIM.

Initial set-up
Ongoing management of your PIN
Making a call
Receiving a call
Checking your credit balance
Topping up your account credit
Viewing your statement
Diverting your usual mobile service to your maxSIM phone and visa-versa

Initial set-up

1) Switch your phone off.

2) Break our the maxSIM™ SIM from the credit card-sized plastic card it comes with and insert it into your phone (make sure you remove the existing SIM if you are using the same mobile phone that you use in the UK).

3) Switch your phone on.

4) Enter the 4-digit PIN code shown on the plastic card you SIM came with. NB. make a note of the PIN and your maxSIM™ phone number which is also shown on the plastic card. Please keep them secure as these are the details required to access your maxSIM™ account online.

5) You are now ready to make a call.

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Ongoing management of your PIN

You will be asked for your PIN only when you turn your phone completely off and then on again, or if you take the battery out (perhaps replacing it with a spare battery).

Please take care to enter the PIN correctly. The service will be blocked if the PIN is entered incorrectly 10 times during log-in.

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Making a call

As your maxSIM™ service is prepaid, you must have credit in your account before you can make calls (go to "Top-up your card" in "Further Information" for details and to add credit).

Always dial numbers with the full country dialling code. This applies even if you are calling within a country. E.g. if you are making a call to a UK number, you should add +44 and delete the first "O" of that number, just like making an international call using any other service).

NB. Please use the + format, or simply put the international code (e.g. for the UK use +44 xxx xxxx, or 44 xxx xxxx). Do not use add two zeros (e.g. 0044 xxx xxxx).

After dialling the number, there will be a slight pause as the maxSIM™ rings you back to connect your call. Answer normally. Some mobile phones may display messages during this process, but please ignore these.

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Receiving a call

Your maxSIM™ number is a UK-based phone number so anyone can reach you when you are travelling simply by dialling your maxSIM™ number. The cost to them will be the same as a standard call to a UK mobile.

NB. If they are calling you from the UK they should simply dial your maxSIM™ number just like calling any other mobile phone. If they are dialling from any other country they should add the usual international dialling code i.e. +44, and delete the first "0" of your maxSIM™ number (just as if they were making an international call to a UK mobile).

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Checking your credit balance

To check the balance in your account dial "187". NB. Credit balances are currently given in US dollars and you will soon be able to choose an option to choose either £ Sterling or Euros as a preference.

Please note that the default settings on your maxSIM™ card will automatically notify you of the most recent call cost and of your remaining account balance after each outbound call. You can switch this facility ON or OFF in your online account management facility.

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Topping up your account credit

To top up your credit simply go to Top-up your card in our "Further information section". NB. Credit balances are currently given in US dollars and you will soon be able to choose an option to choose either £ Sterling or Euros as a preference.

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Viewing your statement

You will be able to view your statement in real-time online. Full login details will be provided with your maxSIM.

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Diverting your usual mobile service to your maxSIM phone and visa-versa

maxSIM™ allows you to redirect calls to any landline or mobile anywhere in the world, so you can receive calls conveniently wherever you are.

You can set up your account to top up automatically. Great for when you're on the beach or the ski slope without a credit card!

Alternatively, you can divert calls from your UK mobile to your maxSIM™ number.

To divert all calls to your maxSIMª phone enter the following codes in your UK handset before removing your own SIM card: **21*your maxSIM™ number#[SEND]. Any calls to your UK phone will now ring on your maxSIM™ phone.

You will be charged for the diverted part of your calls, which will cost the same as a cross-network call. For example, if you are travelling to Turkey, most UK mobile networks charge between 90p-£1.39 per minute to receive a call from the UK. By diverting calls to a maxSIM phone you will pay between 25-30p per minute for diverted calls, making a substantial saving. You will pay nothing to receive a call.

Nobody calling you will know you do not have your normal UK phone with you. On your return cancel the divert by entering: ##21#[SEND]

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